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Last Revised October 19, 2011
Frequently Asked Question(s): Payment Questions: Can I use a gift card with Master/Visa card logo? No. Using gift cards will not work on our system because it does not verify your address or your identity. Does The Emotion Link accept Paypal? Yes, we do accept Paypal. Using Paypal is just one little extra step. Once you reach the "Review & Payment" page click on PayPal.com. This option is under the "Please Select Payment Method". Then click on the "Call Now" button in the middle of your site. To complete this transaction, our site will direct you to PayPal.com. After the transaction is complete, you will be returned to The Emotion Link website and your phone should ring in 90 seconds or less. What will appear on my credit card statement after my purchase? The Emotion Link will appear on your bank statement on every order. Will my credit card information be store on the site? Never! By not storing your information puts you at a lower risk of identity theft. You will have to return your information every time you place your order with us. How safe is my credit card on this site? The Emotion Link takes your online orders seriously. Our website has top security by using SSL to protect all your important information that goes through our system. Order & Advisor Questions: How soon will my phone ring after making my order? Online orders: 30 seconds or less Sales Representative: 30 seconds or less Automated system: 90 second or less Are my Readings be private? All conversations are one - on - one. Your personal Psychic Reader is never allow to share or sell your information. You will always feel like you're talking to your best friend. If I was disconnected from the very beginning of my call, will I have to pay again to finish my reading? No, you will not have to pay again. Call customer support right away and we will look up the order to check the time code. Once the time code is checked we will be more than happy to reconnect your order without any additional charges. (This apply only 5 (five) minutes after the disconnect. And will not apply to any 5 (five) minutes package) If I order a reading that was disconnected in the middle of the reading, will I have to pay again to finish my reading? No, you will not have to pay again. Call or email customer support right away. We will look up your order and check the time code. Once the time code is checked we will be more then happy to reconnect your order with your remaining minutes without any additional charges. (This apply only 20 (twenty) minutes after the disconnect. And will not apply to any 10 (ten) minute packages. *Minutes may not be return by 100%) If I was disconnected within the last 2 (two) minutes or less in my reading will I be able to redeem the lost minutes? Unfortunately, you will not be able to redeem the lost time. Our system will show that you terminated the call early by choice. If I purchase a Reading and don't use all my minutes can I saved them for later? You cannot purchase minutes that you used and save them for later. Our website gives you 6 (six) options to choice from; make sure you pick the right package that best fits you and all your important questions. *Readings 45 minutes or more can be broken into two ways. Call customer support before placing your order. (All broken down readings will need to be reconnected with the same Psychic Reader) How can I check my past orders? You can check on every order that you had purchase on our site. Log into your account. Once you have logged into the site it will redirect you to the homepage. Once your on the homepage scroll all the way down until you see "my account" box. In this area you will see a link that says "my orders". Account Questions: Can I share my account? Never share your account or information with anyone. Always stay smart and safe at all times. How to reset your password? Forgot your password? Click here to reset it. Click on the link and follow the simple instruction. How to leave feedback? Leaving feedback is fun and easy. After every order you will see a link that says 'Give Comments to this advisor'. Click on the link to leave your written feedback and rating. Refund & Satisfaction Guaranteed Questions:
Can I get a refund for a reading? 1. The Emotion Link does not offer refunds for any reading since it is an "as is" buy. We have many tools to help you pick the best Psychic Reader. Each Psychic has their own profile page that will explain their experiences, skills and their psychic abilities. Also on their profile you will see written feedback from their past and repeat customers. Still unsure? You can call customer support to ask for the Reader interview reviews. 2. After picking your Psychic Reader of choice and there is no connection hang up right away (within the first 90 seconds). Call or email customer support, we will reconnect your order with another professional Psychic with no additional charge as a one - time courtesy. This ONLY applies if you are a brand new customer to The Emotion Link and have never placed an order with us before and/or you never place an order with that Psychic reader. How does the satisfaction guaranteed works? If you were unhappy with your first reading, we will credit your $10 back into your Emotion Link account. To be eligible for the 100% satisfaction guaranteed you need to be a completely new customer to our services. You need to hang up with the Advisor immediately within the first 3 (three) minutes or less. After you hung up with that Advisor, leave written feedback with a 1 (one) star rating. If you have follow all these steps email customer service at customerservice@theemotionlink.com . One of our helpful staff members will reply back to you within 30 minutes or less.
Product(s) Questions: Does the Dragonfly Dowser really work? Yes! If you follow the direction correctly and believe in the production all your answers will be 99% accurate. How soon will I receive my Dowser in the mail? If you place your order before 2pm EST, Monday - Saturday your order will be shipped on the same day. Any orders after 2pm EST will be shipped out to you the very next day. *Estimate mailing time: 3-7 Can I receive my Dragonfly Dower as free gift to me? For a limited time we are offering a FREE Dower with any 60 minute purchase. Click on link for more information Dragonfly Dowers . (Offer does not apply on non full purchase) Refer details: You can refer as many people as you like onto the site. Once your friend(s) register they will receive a special promotion code by email. This promo code will give your refer the discount offer for the 10 dollar reading. Once your refer becomes a full paying customer and spends over 100 dollars, you will automatically receive your 25 dollar credit by email or into your account. To receive your reward your refer will need to be a full paying client within the first 30 days of promotion purchase. Reward(s) can not be combine, share, or exchange for cash. Reward(s) can change at anytime without notice and will expire in 60 days if not used. Your reward can not be recycle if you use full value. If you have questions email us: customerservice@theemotionlink.com
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