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Last Revised December 17, 2012 Frequently Asked Question(s): Payment Questions: Can I use a gift card and/or pre-paid card to place an order? If your gift card or pre-paid card had a Visa, Master, or Amercian Express logo on your card then we accpet it. Why was my gift card and/or pre-paid declined? Make sure your card of choice has a major credit card logo on it. If you gift card/ pre-paid card has a Visa, Master or American Express logo and it still declined you will have to call your card customer service number on the back of the card. Once you verified your billing address then your gift card/pre-paid should be approve. What will appear on my credit card statement after my purchase? The Emotion Link name will appear on your bank statement on every order. Will my credit card information be store on the site? Our site never stores your credit card information. By doing this is just one extra step in protecting your identity. How safe am I using The Emotion Link website? The Emotion Link takes your online ordering seriously. Our website has top protection and up-to-date SSL seal to protect all your important information that is store on our site. Order & Advisor Questions: How soon will I receive my order after placing a payment? Online payment orders: 30 seconds or less Using our 800 # Sales team: 30 seconds or less Phone automated system: 90 second or less Will my Reading(s) be private? All conversations with an Advisor are one - on - one. Your personal Psychic Reader is never allow to share/ sell your personal and private information. Talking to one of our psychic readers will feel like you're talking to one of your closes friends. My psychic reading disconnected before starting the call will I have to pay for another psychic reading? No, you will not have to pay again. Email customer service right away. Customer service will be able to check and reconnect your order. My psychic reading that was disconnected in the middle of the call, will I have to pay again to finish my reading? No, you will not have to pay again. Email customer service right away. Customer service will be able to check and reconnect your order with out any hassel. (This apply only psychic readings that are 10 minutes or more and it does not apply for any psychic readings package that are five (5) minutes). Minutes may not be return by 100%* My psychic reading was disconnected within the last two (2) minutes or less will I be able to redeem the lost minutes? Unfortunately, you will not be able to redeem the lost minutes. Our system will show it as you terminating the call early by your own choice. I purchase a psychic reading but don't use all my minutes can I saved them for later? Make so when you order a psychic reading on our site to pick the best package you think you will need. You will not be able to save and use minutes for later. This is because The Emotion Link gives you six (6) options to choice from before placing your order. *Readings 30 minutes or more can be broken down and be reusedable. To be able to reuse your minutes with your psychic advisr email customer service before placing your order. (All reuse minutes will be reconnected with the same Psychic Reader) How can I check my past order(s)? You can check on all your orders that was purchased from our site. Log in your account. Once you're logged in the site it will be redirect you to the homepage. After you are on the homepage scroll down until you see "my account" box on the left hand side. In this area you will see a link that will says "My orders". Click on "My orders" and you will be able to see your full order history. Account Questions: Can I share my account with other people? We highly recommend that you'll never share your account or information with anyone else. It's very important to keep your purchases and important private. With The Emotion Link we are all about safty. How can I reset your password? Forgot your password? Click here to reset it. Just follow the simple and helpful instruction. How can I leave feedback after my psychic reading? Leaving feedback is fun and easy. Your Psychic Reader will also appreciate it. Once you fully place your order you will be redirected to another screen. Once you are redirected you will see a link saying "Leave your written feedback". You will be able to leave your star rating and feedback. Note: Your must be fully completed to leave written feedback. Once you click on the screen you will not be able to go back. I purchase a psychic reading a week ago. How can I leave feedback now? Unfortunately, you will no be able to leave feedback for past readings. The Emotion Link is looking into adding this feature for clients in the near furture. Refund & Satisfaction Guaranteed Questions:
Can I get a refund for my reading? 1. The Emotion Link do not offer refunds for any reading since it is an "as is" purchase. We have many tools to help you pick the best psychic reader. Each psychic has their own profile page that will explain their experiences, skills and psychic abilities. Also on the psychic profile you will see written feedback from other clients. - Still unsure? You can always call customer service to ask for the psychic reader(s) interview review notes. 2. After starting your psychic reading and there is no connection hang up immediately (within the first 2-3 minutes). Call (908) 28-0674 or email customer support at customerserivce@theemotionlink.com, we will reconnect your order with another professional psychic reader with no additional charge. This ONLY applies if you are a new client to The Emotion Link. Or have never placed an order with that psychic reader in the past. How do the satisfaction guaranteed works?
The Emotion Link offers 100% satisfaction guaranteed to all clients. As a client we value your opinion and want to make sure that you are happy with our services. Our Psychic readers have been hand picked by our top staff members. The Emotion Link do not guarantee the prediction or advice that you have received. But we do try to guarantee excellent customer service and a great experience on our site. if you are still unhappy you could be cover under our satisfaction guarantee offer. Review list below to see the guildlines and rules:  Once you realize that the call is not going the way you expected hang up immediately. Call customer service at (908) 258-0674 within the first 24 hours from placing your order. Credit is only good for one per psychic. Credit will be at the same value from purchase price. Your credit will be added to your Emotion Link account. No cash exchange or cash refund. Credit can expire after 72 hours. Product(s) Questions: Does the Dragonfly Dowser really work? Yes! If you follow the direction correctly and believe in the production all your answers will be 99% accurate. How soon will I receive my Dowser in the mail? If you place your order before 2pm EST, Monday - Saturday your order will be shipped on the same day. Any orders after 2pm EST will be shipped out to you the very next day. *Estimate mailing time: 3-7 Can I receive my Dragonfly Dower as free gift to me? For a limited time we are offering a FREE Dower with any 60 minute purchase. Click on link for more information Dragonfly Dowers . (Offer does not apply on non full purchase) Refer details: You can refer as many people as you like onto the site. Once your friend(s) register they will receive a special promotion code by email. This promo code will give your refer the discount offer for the 10 dollar reading. Once your refer becomes a full paying customer and spends over 100 dollars, you will automatically receive your 25 dollar credit by email or into your account. To receive your reward your refer will need to be a full paying client within the first 30 days of promotion purchase. Reward(s) can not be combine, share, or exchange for cash. Reward(s) can change at anytime without notice and will expire in 60 days if not used. Your reward can not be recycle if you use full value. If you have questions email us: support@theemotionlink.com
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